This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Closing date was earlier than expected. Thanks!
During the process, I worked with several different contacts. Each of them were very helpful, responsive and professional. This was my first time refinancing so I wasn't sure about the process. I stayed with Pennymac because of my experience with my first loan. It's been a great experience.
Better communication, on-time information, and response to emails and/or phone calls.
Overall, I was pleased with the ending result, but the title search, for a property already under an active loan with PennyMac took far too long!
Johnathan Ryan and Jack L were great! The other team members who reached out to me for things seemed confused about what they were asking or would change something in the portal but not email me to check or send me the requirements. Or they changed the requirements and not tell me.
Fast simple easy and quick
No comment
Process was easy and quick. My loan was with Penny Mac to begin with which made the refinance process very easy.
The closing time changed a few times and the document originally given with the closing date didnt match what I was told over the phone. I emailed and called the day prior closing to 100% verify the closing time. I was told it was the same time, but I felt like there wasn't much effort put in to actually verifying everyone was on the same page. I waited and no one showed up at the time I had verified the day before. I DO NOT want this publicly posted. All parties should inform of any changes
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.