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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/a
Great Service
It was such an easy process. They seem to genuinely care going above and beyond what was expected.
POLITE, ACCURATE, TIMELY
Great team to work with.
Communication was horrible. Beth refused to provide a direct phone line throughout the process. The only time we heard from her was when she needed paperwork from us. Requests were sent via email with vague descriptions. Even when we could get through technical support to be directed to her line, we ended up with her voice mail box. We did not get a single return phone call during our entire process. Her lack of ownership and ability to plan ahead was apparent and resulted in delayed closing.
N/a
It was a fast and easy process to get my refinance completed.
Communication is very difficult. We still have unanswered questions and have tried for over a week to get a hold of someone to answer them. Ease of communication is something I would work on.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.