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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
messed up comms and paperwork
Great service, and very efficient
The closing agent and all of the associated supervisors have various email threads of communications and issues here, but while the loan officer was fantastic and worked with me to get the exact rate/terms I was after... the loan process itself seemed almost like it was brand new (or more likely the back-end teams are simply closing too many loans at one time to spend enough time on each individual loan). In any case some major details were missed during my loan processing.
Very good and professional service
Thank you Kelly for your persistence and for pushing on my loan.
Max and Billy where really helpful and profesional during the whole process making the refinancing less stressful.Billy gives me the best option that fit better my needs in this stressful time and I’m grateful that he was my loan agent.Just am advice for Penny Mac get better communication internally between the system and the loan agents please thank you.
Edna was a real big help. She was quick to contact me and and let me know how the loan was going. Everything went really smooth and quick. Thanks Edna and the whole loan team.
Fast and simple process
Sandra was very professional and sweet.
PENNYMAC has a 4.5 star rating with 48,674 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.