PENNYMAC

BRIAN L. 

on Birdeye

5 years ago

Excellent customer service 

ELBIN R. 

on Birdeye

5 years ago

Very competitive staff, straightforward, courteous and knowledgeable. We always felt secure that everything was working Smoothly. They answered all our questions and clarify our doubts didn't matter how simple or complicated were. In our case we only trust PennyMack diligent personnel. 

CHRISTOPHER P. 

on Birdeye

5 years ago

N/A 

Richard B. 

on Birdeye

5 years ago

Everything was smooth and easy 

BOBBY P. 

on Birdeye

5 years ago

The process was very easy and smooth. From the time of my application to close went faster than expected. The My loan officer explained my options and helped select the best one for me. My loan specialist was excellent. He explained next steps and provided frequent updates regarding my loan. The Pennymac Team took the stress and worry out of the process. I highly recommend Pennymac for your mortgage or refinance needs. 

TIMOTHY C. 

on Birdeye

5 years ago

- so many different people were contacting me regarding the loan. I didn't know who to contact for what. - was hoping that b/c we were keeping the same mortgage company that this whole process would be a lot easier than it was.... but it wasn't - didn't realize that there would be closing costs again just for refinancing - employees on the west coast should be more considerate of when they are calling people on the east coast. We would get phone calls sometimes after 9pmEST 

NOREN V. 

on Birdeye

5 years ago

We were told, by the closing lawyer, 30 minutes before she arrived that we needed to have a witness at the house. It would have been great if we had more time to find a witness. Everything else connected to the loan process was flawless. 

RICHARD M. 

on Birdeye

5 years ago

Completed refinancing of my loan -- excellent customer service from beginning to end!! 

Melissa E. 

on Birdeye

5 years ago

The process was easy. Liam kept me in the loop throughout!