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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,674 reviews
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Rachelle P.'s profile image
Rachelle P. 
on Birdeye

4 years ago

My closing agent was helpful through each step of the process. She answered all my questions and was attentive to the whole process. Additionally, I closed on the target date and the closing was exeptional. Thank you Penny Mac. 

KATRINA M.'s profile image
KATRINA M. 
on Birdeye

4 years ago

Understand that no one really recommends things like this to others. 

Karen K.'s profile image
Karen K. 
on Birdeye

4 years ago

The process was smooth and everyone I dealt with was very helpful. 

Ronald K.'s profile image
Ronald K. 
on Birdeye

4 years ago

Liem was excellent. Other persons dropped the ball. On the first closing date they forgot to pay the property taxes, so we could not close. On the second closing date they forgot to pay the insurance, so the closing was delayed. The third closing date was very good. Some where in Penny MAC their was a lack of details. 

Dawn C.'s profile image
Dawn C. 
on Birdeye

4 years ago

They always stay in contact with us about everything. If we missed a call they made sure to leave an accurate message of what they needed. They also made sure that they were actually talking to the home owner. 

AARON T.'s profile image
AARON T. 
on Birdeye

4 years ago

I was so pleased with how smooth Carolyn made this process. We have always used a local bank when we have purchased houses. I’m a PennyMac customer for life now. Thank you. 

Alfred C.'s profile image
Alfred C. 
on Birdeye

4 years ago

Easy process 

DAVID B.'s profile image
DAVID B. 
on Birdeye

4 years ago

Service was fast, communication was effective, a very good experience. 

EDWARD Rhodes J.'s profile image
EDWARD Rhodes J. 
on Birdeye

4 years ago

Language barrier, hard to get hold of, had to close twice, answers hard to come by, you owe me $2242.12. Was advised to make 1 September 2020 payment due to Penny Mac mistakes funded 3 days late and was initially charged interest 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,674 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.