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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was easy and accurate. Very pleasant experience.
I would have to say this was the first time I have bought a home. PennyMac has helped me through the whole process; they got me the best rate. Then I refinanced my home with them. Got me an even better rate with a little out of pocket expense to close when others wanted an outrageous amount to close. Thank you, PennyMac. Mark F
Everything took so long. My loan took close to 3 months
Very easy refinance process, very little time out of my day to do anything that was needed
My overall experience was very good. All the questions I had were answered. I was able to get hold of my loan specialist when I needed clarification on the information I received.
When it was time to close, the funds that I was supposed to bring were inaccurately quoted. I had to reach out to my first point of contact so he could help Max with the accurate closing cost amount. This happened two times before he got it correct. I just feel that the closing costs amount should have been accurately assessed and delivered to me the first time. To me this is a very important step knowing what funds to bring to closing and to not have the amount tripled before closing.
The communication between Cheree Payton and the other members of the process were poor. On a number of occasions I advised Cheree as to what was happening and it was discouraging that she had not been informed of the events by other team members. Cheree did an outstanding job of keeping me posted of events and changes when she knew of them. If not for Cheree, I would have stopped the process and gone with Loan Depot. This should not have happened to an existing client.
The refinancing process was smooth and Macy kept in touch with me whether there were updates or not so that I am comfortable and know what’s going with the loan approval.
Didn’t need documents, fast closing and good rate
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,348 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.