This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Janette Matthews was a very helpful and professional throughout my experience! She always responded to my concerns within one business day and often times sooner! Prior to her taking over my account through this process, I was given false information by the person who initially met with me telephonically Kenney in the beginning of this process.
Overall, the transaction went smoothly.
My work with Ceista Johnson and Nick Berg was fantastic and very professional. Ceista made it a point to have our loan settled before my vacation dates . She diligently worked to to resolve an issue that was a burp in finalizing the final step. It was a smooth transition once it was resolved, loved having everything handled right a my front door. Thank you Team PennyMac.
It would have been better if our loan rep would have called us back or just overall communicated with us. He never answered the phone or responded to emails. To get anything accomplished we had to reach out to another person. We also ended up having to sign documents twice because he messed up the first time. I’m glad we got to refinance but I’m actually annoyed that we have to stay with you as a company now. Our experience was that bad. I mean, AWFUL. Truly TERRIBLE.
Jericha and everyone I worked with really surprised me with their customer focus. Jericha really listened to my questions and immediately addressed concerns throughout the process. I got a great rate and awesome customer service. I never thought I'd be recommending a bank or mortgage company, but the service quality really set PennyMac apart. Thank you Jericha.
Jericha was very friendly and her communication skills were very good. Further, Jericha promptly returned phone calls and kept in contact with me through the whole loan process. If I was to go through the loan process again, I would want Jericha as part of the loan processing team.
It was great working the loan officer team I was surprise with the efficiency and processing was quick. Definitely a great experience with them.
I believe that the reason we had such a great experience is all due to Yamila Jaimes our Home Loan Specialist. She clearly explained the entire process to us, all required timelines, everything that was needed of us! When speaking to her on the phone it was like talking to an old friend! We totally appreciated her outstanding customer service! The next time that I have anything to do with PennyMac she will be the first person I call even if that’s not her area..lol! Thank you so much Yamila!!
Very fast, easy to understand and the best deal availible for Vets. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.