This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was being pushy to get my loan closed due to personal reasons between myself and the previous joint owner and PENNYMAC was able to expedite the process for me. My loan closed only 15 days after I had applied for it. Everyone I spoke to was friendly
Thank you for the constant communication throughout the entire process from start to finish.
Everything was great. Only complaint is that you kept calling from different phone numbers, and I avoid picking up phone numbers I don’t recognize so I missed you a few times.
Everything was great but I had to push a bit to get someone from closing to call me. Also, I didn’t get all the responses to all my emails. It was a lot easier to sign in Georgia than signing at the embassy (thanks for offering that though).
Great
Great experience
Great
Great
When someone says “stop calling me” that should end the conversation. There should be no questions after I say it’s not a good time. A polite apology and goodbye is all that should be said. There is no need for Pennymac to call me three times a week asking me if I want to refinance my loan. It’s madness. Tell your cold callers to accept no for an answer or I’m taking my money and all the interest you might get to another lender.
Business response:
Hi Lynn - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,162 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.