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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quicker, better intrest rate
A great experience from start to finish. Very personable knowledgeable staff. The process was fast and I was kept well informed. Would definitely recommend penny Mac to my friends
From the beginning of my loan process Mr. Langhagen was very pleasant and understanding. After I was introduced to Mr. Morales he constantly kept me informed on what I needed, and what to be expected of the loan procedure. I will definitely refer these loan officers to my friends. Thanks. Walter Pitts
Franky did a TERRIFIC job. more like a 7 on the five-point scale rather than just a 5
Very friendly and knowledgeable loan officers. Made the process run smoothly.
Tami and Pia were great!
From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience
The service was great. The funding was the problem and we had several notices that we owed the August 2020 payment. Then we had a notice that said the old loan was paid off and we needed to pay our own taxes and insurance. These issues were cleared up by a few phone calls. One thing I wish we had was the phone number of the Title company or agent, or they had our phone number or both. During the corona virus 19, it was more difficult to call the Penny Mac since the lines were tied up.
Overall, the experience was excellent, except for one thing, and the response to that one thing bothered me. Our closing documents had an inaccurate address on them - the whole packet. And the loan closing agent, instead of just fixing them, thought it was more proper to dismiss the public notary who pointed that out to us. I thought that an absolutely uncalled for reaction.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,689 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.