This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication of the loan officers was great and I felt that I could always get a hold of them and their response was quick. However I was disappointed with the number of times I had to ask for corrections. We were within 1.5 weeks of closing and had to request new closing disclosure documents 3 times because figures were inaccurate between purchase price, down payment, and amount for escrow. All of which had been previously discussed and forms already uploaded to the PennyMac.
The whole process was quick and easy
Pennymac representative provided quality customer service. My experience during the refinancing process was very satisfying.
Great communication with all my questions and concerns. They were very helpful.
This re-fi was pretty simple, probably the easiest I've ever been through. Carlton was extremely helpful and always kept me in the loop with weekly phone calls. Great job bu all.
From the original phone call, we knew we had chosen the right company for our refinance. Communications were always prompt and complete. With all the required actions and closing in 14 days, our expectations were greatly exceeded! If possible, we would give ratings much higher than 10!
I only had issues with not being able to get ahold of Robert Winkler. I told him about his phone number not sending to me to his voicemail, but rather putting me into the main number where I would hold for 15 minutes for someone who would say I needed to call Robert! I explained this to him and he would say, "I don't know why that is, but ok." What in the world! Thank you for not caring about the frustrations we had to deal with. What exactly did you do for our refinance?????
The entire process was very clear and smooth from start to finish. I closed in less time than expected, which made my experience even better. My only issue was with the notary. It was resolved within days because they sent a different person. She was very professional, on time and courteous.
Thank you for an easy process and Michelle was great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.