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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very attentive to our needs. Answered every question we asked
Communication was good. Closing was fairly quick.
This was simple and fast. The staff that I worked with were very professional and helped me through the process. Great job.
Communication - Communication - Communication. Big failure - I had to call repeatedly, it was impossible to get through with your call load. I ask multiple questions and got multiple incorrect answers. I felt like a number instead of a valued customer.
Michael seemed overloaded with work and unable to attend to my loan. I wanted to discuss renegotiating my rate but he didn’t seem very knowledgeable about anything but the most basic processing tasks.The rollover of the phones to a “dump line” which doesn’t let you reach anyone when someone calls on a recognized number is very poor customer service. I had to call on a phone number your system did not recognize to reach my loan officer. I know that is by design and I think it is disingenuous.
We shopped for a re-finance, and decided to stay with PennyMac. Everything went smoothly, exactly as they said it would. We would make the same choice again.
Such a smooth transaction! Highly recommended!
It took 4 months to close this simple streamline refinance. I had to walk away from first closing because cash to close was not what Antonio advised me to be prepared to pay. It took involving his upper management team to get the loan closed. After I closed, I continued to get calls from Antonio to set up my closing and I had to call his upper management team again to let him know the loan already closed. Antonio was told on numerous occasions not to call me until after 5pm but didn’t.
Went smooth!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.