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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall I was very satisfied with the loan/refinance process. My only desire was that it could've closed sooner especially since PennyMac was the owner of my original loan. Other than that everything from the negotiation to the closing went really smooth! Thank you PennyMac.
Closed in less time than anticipated.
Everything with PennyMac was great.
The whole process was easier than I expected.
It was an awesome experience. THANKYOU.
My husband was the one who communicated with PennyMac, but I didn’t get any updates from PennyMac at all. I still don’t know when our loan will close and have reached out to the loan officer but haven’t heard back in about a week. I personally wish we went with another company for our refinance.
The refinance process was very easy and the loan agent was very helpful in all aspect of the loan process. Excellent customer service.
Staff that I was working with during the process left. There was weeks without responses to questions I had as a result. Was just unfortunate timing I believe.
1. Took few weeks to get the correct Estimated Closing Cost after many phone calls (Matt) 2. Couldn't get a hold of Matt - phone message and email (Matt) 3. Unprofessional - felt don't care, no clear explanation, unwilling to help, rude and not taking any ownership 4. Incorrect Closing Doc - W-9 and USA Patriot Act Inf Form 5. 10 mins before Notary appointment, Carlton called and cancelled because you needed a copy of our tax return 6. Incorrect Funding instruction was given
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.