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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Excellent service, as a veteran I was treated better than when I tried to do my refinance through USAA (a veterans only organization)! I would recommend PennyMac to anyone!
The process was much longer than I was told it would be. We had made plans for vacation based on what I was told so I had to push hard to get this thing processed. I began to think it wouldn’t happen before we were scheduled to leave for vacation. Doing something this big by email was a big challenge.
There was an additional 4k dollars on the loan that wasn't part of what I agreed too. The loan was suppose to be 289k with closing costs included. All documents and communication before notary was sent out included closing costs. I will not be back for future business. The process took longer (due to covid im assuming) but was also inaccurate. If the loan couldn't have been matched then why put me through the process?
Once we filled out all the paperwork, the process was very quick and easy. We finished 3 weeks ahead of a family member that started with another financial institution at the same time.
The closing process was painful as I kept getting emails to verify my earnings and bank statements over and over to the point that I emailed Ben asking how much more do I need to provide. Also I had to close a Heloc account so I can close earlier or else I would have had to wait 3 more weeks and that popped at the last minute. Now I received a letter saying that you folks do not pay insurance and taxes and that is my responsibility. I have had an escrow account there.
The overall process and timeline were clearly communicated and this is what contributed to our overall "great" experience. However, there were often times break downs in communication, specifically during the closing process, that led us to a lower rating for some questions. Our closing date was rescheduled three times. During one of the rescheduled dates, the notary never showed up or called, nor did PennyMac call to inform us that the notary would not show up. This was a huge inconvenience.
Great experience! Fast and easy decisioning. Easy to get a hold of a person to ask questions. Whole process was very speedy and I would definitely recommend to anyone looking for a mortgage.
From start to finish pennymac and the representatives I’ve dealt with were all phenomenal.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,691 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.