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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lori and Rob were both friendly, professional, and knowledgeable. The process was smooth and straightforward.
PennyMac made the entire process simple and easy to complete.
Working with Gina Merritt and PennyMac was an exceptional experience from start to finish. I was pleasantly surprised.
Great and fast service.
Easy and quick rate reduction
Only took six closings to get right. Felt like I was getting scammed when you are told to bring 3400 to closing two hours before closing when told it was going to be 300. Also payments four hundred higher than expected. Notary didn’t show up twice. Payments were too high 3 times and told to just sign and we will fix it later.
Due to the current environment I am sure that there are not as many employees working full time so I expect that there will be wait times for receiving help, but when I call in to receive help if I am not speaking to the person who is assigned to helping me with my loan processing and closing then basically I am speaking with a secretary to let them know that I called. That's what voice mails are for. I expect a manager to be able to see and at least have the same or more authority in helping
Being able to go through this process from home and when it was convenient for us was a huge benefit.
The service provided was very professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,066 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.