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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,691 reviews
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Jermaine M.'s profile image
Jermaine M. 
on Birdeye

4 years ago

Thank you 

JENNIFER S.'s profile image
JENNIFER S. 
on Birdeye

4 years ago

Great 

Christopher C.'s profile image
Christopher C. 
on Birdeye

4 years ago

Good experience from start to finish  

SHAWNA-KAY W.'s profile image
SHAWNA-KAY W. 
on Birdeye

4 years ago

The communication when it was time to close could’ve been much better! I was completely lost on my closing date. I had no final closing disclosures nor did I know how much I was expected to bring to closing. I called Penny Mac repeatedly on my closing date and no one could help me. I didn’t know the closing was still on the schedule until my doorbell rang. 

Jamie C.'s profile image
Jamie C. 
on Birdeye

4 years ago

Took 4 attempts to finally close! 

Paul D.'s profile image
Paul D. 
on Birdeye

4 years ago

I already had Penny Mac, so the refi was simple enough. I was able to save a little over $400 per month. The only part that was frustrating was that my cash to close kept changing. It went all the way from me getting $200 to paying $1,700. I would still recommend them. 

SARA M.'s profile image
SARA M. 
on Birdeye

4 years ago

Thank you for the great customer service! 

JOSE A.'s profile image
JOSE A. 
on Birdeye

4 years ago

They work with my refinance and gave me the best rate. No stress in the process. I recommend them!!! 

Ayeshia S.'s profile image
Ayeshia S. 
on Birdeye

4 years ago

This was the worst experience I have ever had. Both Nekita (Kita) Morris and Arthor Tate should no longer work for this company. Little to no communication. My emails were ignored. I was promised 2 months without payments, but only received one month.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,691 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.