This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My processor, Sarah, was extremely nice and communicative. She walked me through the steps and made sure I understood what was happening. There were only two things I have any issue with. One was a document that was was uploaded. A week later I was again asked to upload that document. I told the person it was uploaded a week prior, she checked and it was. This delayed my closing about a week. The other issue was I emailed two questions to Sarah that were never answered.
Great service.
I had a great experience. Thank you
Great customer service and staff. Uncomplicated process.
Max was very easy and professional to work with. He communicated clearly all aspects of the loan process. Every question I asked was promptly and accurately. This can be a scary process, but working with Max took all concerns away. I would strongly recommend going with PennyMac, and give Max 5 stars!!!
Jazmine our PennyMack agent was very helpful, the refinancing process went smoothly. The closing lady though was late.
The whole team at PennyMac was great! We love PennyMac and will recommend it to anyone that needs a loan or refinance.
Communication was a big problem. I was emailed papers with a closing date but no one had communicated anything about this date to me. I called and emailed numerous times and my calls were finally returned four days later. I was told that the date listed on that document was wrong. Many times I felt embarrassed and ignorant about my questions and requests. We started the refinance process on May 29th and finally closed on August 5th. I will not do this again and definitely not with PennyMac.
I can cannot put the unpleasant experience on my agent, Jason Staples. It was in the processing of the paper work. I had try to close 4 times before the paperwork was correct, which caused me to miss work 4 times. As can be expected this is was very frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.