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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan process was pretty easy. Everything was done via the phone and email. E sign was easy as well. My loan processor always was quick getting back with me.
Great costumer service, excellent professional that provided precisely information to all of our questions. Extremely happy and definitely recommend Pennymac and associates to anyone that needs to obtain a mortgage. Thank you very much.
I have requested a copy of my appraisal several times. This is the only part that is still frustrating with my experience
The ease of submitting documents and knowing they were secure through the PennyMac portal. Also closing was a breeze and very accommodating. Great and friendly staff.
All calls came from a main number but when I called that number I had to leave a message...if a customer is assigned a specific agent then his/her number should also be assigned so when contacted only their voice mail should come up not a general number.
Very friendly and prompt service.
Process was smooth, to the point, and no fine details.
Experience was speedy and professional. Able to match competitors.
Single point of contact for the entire process. If a customer makes a request then that request should be carried out unless there are legitimate reasons. Partially without explanation is unacceptable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,692 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.