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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel I was mislead from the beginning on the closing costs. It started out around $4000 and ended up closer to 8 without a real explanation as to why it was higher than what I was first told
The initial documents I signed had me not paying anything at closing, but when the notary showed up to complete the closing the documents had changed from what I had signed. This happened twice so I ended up having to pay money at the closing and I only paid the money because I did not want to have to wait more days for another attempt to correct the closing documents to what I had initially agreed upon.
Great experience
Better communication, adherence to to timelines, and respectful discussions.
Thanks
One of the contacts with the Title review request left without letting us know they were gone. We were not sure if the requested materials we sent were received or acceptable? We did not know just who our contact at that stage of the process was. Everything else was open, clear and very professional. Thank you.
the pennymac team was great to work with from start to finish. All questions were answered promptly and completely and in a timely manner.
The process from application to closing took a long time but Aida was really helpful at explaining that the process would be elongated. Because of this clarity I knew exactly what to expect.
I think the whole process went well except for the length of time it took to complete. However, I am a satisfied customer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,692 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.