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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service.
From start to the closing day, the loan documents with closing disclosures have ALWAYS been inaccurate. Ed and team were never on the same page in regards of accurate closing costs. None of the managers ever got in contact with me to resolve the issues . At closing, the closing costs changed, AGAIN, from what we were told explicitly. The overall experience was frustrating. I understand delays due to pandemic is unavoidable, but there were other delays that could've been avoided to close faster.
I was really pleasantly surprised with how easy the process was! I chose to refi with Penny Max because I was hoping it would be simpler since they already held my mortgage, but it was faster and better than I hoped. From my loan officer (not sure if I know the right titles) Brandis, to George and the Mac team, they were super helpful, clear, and communicative, making it easier and closing way faster than I thought would happen!
Great experience, already sending future clients to your company.
“Unpleasant experience” puts its lightly. The worst encounter of customer service I have ever experienced in my consumer lifetime is a bit closer to the truth. This isn’t just the final loan specialist either, it is wall to wall PennyMac. I don’t have enough characters to describe the the level of detail the professional incompetence I experienced, and the financial hardships endured on behalf of every PennyMac employee.
Great and fast service.
Only took six closings to get right. Felt like I was getting scammed when you are told to bring 3400 to closing two hours before closing when told it was going to be 300. Also payments four hundred higher than expected. Notary didn’t show up twice. Payments were too high 3 times and told to just sign and we will fix it later.
Good
She was always there to help me. She made the refinancing always pleasant. Thank you for caring.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,332 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.