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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance process was smooth and pleasant.
Penny Mac didn't seem to know what documents it needed, asked multiple times for documents that were already provided. Representatives did not respond when questions were asked. The whole process seemed unorganized. Aside from our initial communication, no one else seemed to know where we were in the process, what we needed, and what we had already provided. This caused us to have very little confidence in Penny Mac as a whole.
Easy to use portal, communication was timely and when I had questions, response time was great
Yamila was the only person that explained things to me, she was amazing. Give her a raise. Samuel Etienne was possibly the worst customer service I had received in a long time. I was given a wrong date and when I would ask for updates I would get no response. I reached out to Tyler for assistance and was ignored. When I asked for an update I was told to refile. When asked why that was necessary, I got balnk emails. I would not like to do business with penny Mac again after this experience.
Working with Penny Mac was quick and painless. Everything was done over the phone and through their website. We did a 30 year VA Refinance with them at 2.25% which was the best rate we had seen around. For us it almost seemed to be too good to be true but now that we closed everything they told us was came to fruition. We are happy to have them as our lender for the next 30 years. The Plantes Charleston, SC
No someone could call me.
5 stars out of 5 stars
I am disappointed in this entire process from being to end. It started with Reid Wright telling me that I’d get near $9000 from refinancing my mortgage but I ended up only getting a little over $700 at closing! I feel bamboozled into refinancing my mortgage because the whole point in doing so was to have money to pay off some debt but I guess the messily $700 can help with a utility bill! Aida wasn’t prompt in getting back with me when I emailed her about my access code to sign documents.
As complex as the process of mortgage loans can be, there wasn’t a time during the process when I was confused about what was next.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,692 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.