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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Should have a option for if I don’t want to post a review
Fire Frankie morales.
Frankie!!!
The weekly check-ins were extremely helpful and convenient. However, I had two questions which I communicated via email to the email address provided that were never addressed. I received the automated response indicating that my inquiry has been received aba would be processed, and yet after three or more weeks, I still never heard back and had to struggle to find a phone number which would connect me to a human in order to have my question addressed.
The initial application process was great. There wasn’t much communication after the internal process began. I had to ask for revised documents multiple times. Our closer was 4 hours late at our house we signed docs at 10pm and we were scheduled for 6pm. Overall communication and promptness could have been a lot better.
Will Langhagen and Yester Gazdjian were both great! I received accurate information and prompt responses to my questions. I could not have asked for a better experience. The whole process down to the closing was handled very smoothly.
All members of the team did a great job of taking me through the Refi-Loan Process. Nancy Olivas was very knowledgeable and patient with my many questions. That made it easier for me to understand and what was happening.
Liem was excellent and always got back to me. The underwriting team was terribly slow and took about a month and a half to get to signing from the day I sent final documents in. Liem is really good but underwriting was terrible. They also spelled my name wrong on one of my loans.
I had my orginator quit.. and 2 of my loan processors quit the company during my loan process with no communication on the matter. I was lied to numerous times.. at the 1st closing appointment no one showed up.. second the document figures were wrong.. amd the 3 and final the person was late. The cash to close kept changing numerous times and so did the closing costs which I was told that would never change. No one that I worked with at PennyMac has any customer service skills. No empathy/accou
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,066 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.