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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was easy and hassle free. Communication was effective.
There was times contacting was hard due to loan officer being really busy. They did follow up and call back but having more to take care of the work load would help. Everything happened when it needed to be done but it didn't always feel like it would.
Prior to working with Patrick and Craig, our previous officer was not very responsive. We missed our target closing date three times due to lack of communication and responses. The officer would not communicate with me, but only with my fiancee despite numerous requests by both of us to change the primary communication party. Once Craig and Patrick joined, things moved more efficiently and we're finally able to close (albeit a month after we were originally expecting due the previous officer.
She was great. Unfortunately she wasn’t with me the entire time. It took about 3 extra weeks to close. Non of it her fault. She was timely and professional
.
My original process with PennyMac had so many issues..Tim Carter who handled my loan was hard to contact n we had set up 3 closing dates & notary person never showed and he couldn't explain why? I spoke to a supervisor who guaranteed I would close on May 26th & would reverse the late fees on my loan..but neither happened. If it wasn't for Saviz Hatam who told me that the notes said I canceled my loan..He and spoke and it was because of him I tried again.. please know he's a great employee
We initially had a negative experience with the first loan specialist who was incompetent and unprofessional. We were strongly considering seeking assistance from another company. When we thankfully got reassigned to Shaitrice Culver, our experience changed for the better. Shaitrice was dedicated to helping us. She was always professional and competent. She had integrity and we are appreciative to the assistance provided. On behalf of my wife and myself, we say a big thank you to Shaitrice.
This is my third loan with PM, they have always been professional, and on time.
Drew did a great job explaining the process and moving us along so that we stayed on schedule.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.