PENNYMAC

Rafael M. 

on Birdeye

5 years ago

Overall I was very satisfied with the loan/refinance process. My only desire was that it could've closed sooner especially since PennyMac was the owner of my original loan. Other than that everything from the negotiation to the closing went really smooth! Thank you PennyMac. 

Brittanie K. 

on Birdeye

5 years ago

Closed in less time than anticipated. 

Michael D. 

on Birdeye

5 years ago

Everything with PennyMac was great. 

TODD M. 

on Birdeye

5 years ago

The whole process was easier than I expected.  

Wayne K. 

on Birdeye

5 years ago

Everyone was knowledgeable and helpful. 

PATRICK B. 

on Birdeye

5 years ago

It was an awesome experience. THANKYOU. 

Rachel J. 

on Birdeye

5 years ago

My husband was the one who communicated with PennyMac, but I didn’t get any updates from PennyMac at all. I still don’t know when our loan will close and have reached out to the loan officer but haven’t heard back in about a week. I personally wish we went with another company for our refinance. 

CHAD N. 

on Birdeye

5 years ago

Staff that I was working with during the process left. There was weeks without responses to questions I had as a result. Was just unfortunate timing I believe. 

Michele T. 

on Birdeye

5 years ago

1. Took few weeks to get the correct Estimated Closing Cost after many phone calls (Matt) 2. Couldn't get a hold of Matt - phone message and email (Matt) 3. Unprofessional - felt don't care, no clear explanation, unwilling to help, rude and not taking any ownership 4. Incorrect Closing Doc - W-9 and USA Patriot Act Inf Form 5. 10 mins before Notary appointment, Carlton called and cancelled because you needed a copy of our tax return 6. Incorrect Funding instruction was given