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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
POOR customer service! After submitting my payment, it was confirmed, and somehow didnt process. Called to speak with a live person to dispute the error considering it dropped my credit score drastically. The gal that answered didn’t speak English and was driving in another country. She refused to connect me to management! She then pretended to not be able to hear me. Absolutely ridiculous!! Another negative is that online account access hasn’t functioned in a year and still doesn’t work!!
Business response:
Hi Kayla - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Paulette was wonderful. Excellent communication throughout the entire process...AAA+++
Great
Liem has been so outstanding and my rock throughout the process. I want to say that everyone that has helped were amazing. Thank you so very much.
Great job keep up the good work very pleased with the people they work with for my refinance
Great
I was confused when I kept getting reminders to complete items I thought had been completed. I even got these reminders after closing on the deal. When folks did contact me/us in a timely fashion (which they mostly did) they appeared uninformed.
Was an outstanding experience from start to finish and all team members were great. Also the app tracking of the progress along the way was top notch.
Great
PENNYMAC has a 4.4 star rating with 48,081 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.