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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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Kayla B.'s profile image
Kayla B. 
2 years ago

POOR customer service! After submitting my payment, it was confirmed, and somehow didnt process. Called to speak with a live person to dispute the error considering it dropped my credit score drastically. The gal that answered didn’t speak English and was driving in another country. She refused to connect me to management! She then pretended to not be able to hear me. Absolutely ridiculous!! Another negative is that online account access hasn’t functioned in a year and still doesn’t work!!  

Business response:

Hi Kayla - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

DAVID M.'s profile image
DAVID M. 
2 years ago

Paulette was wonderful. Excellent communication throughout the entire process...AAA+++ 

Toby D.'s profile image
Toby D. 
2 years ago

Great 

Lisa P.'s profile image
Lisa P. 
2 years ago

Liem has been so outstanding and my rock throughout the process. I want to say that everyone that has helped were amazing. Thank you so very much.  

Eldon D.'s profile image
Eldon D. 
2 years ago

Great job keep up the good work very pleased with the people they work with for my refinance 

Josh S.'s profile image
Josh S. 
2 years ago

Great 

David A.'s profile image
David A. 
2 years ago

I was confused when I kept getting reminders to complete items I thought had been completed. I even got these reminders after closing on the deal. When folks did contact me/us in a timely fashion (which they mostly did) they appeared uninformed.  

James F.'s profile image
James F. 
2 years ago

Was an outstanding experience from start to finish and all team members were great. Also the app tracking of the progress along the way was top notch. 

Oscar Villanueva C.'s profile image
Oscar Villanueva C. 
2 years ago

Great 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.