PENNYMAC

JAMES C. 

on Birdeye

5 years ago

Thank you everyone that helped throughout our loan process. You made it easy to understand and effortless. 

Ronald R. 

on Birdeye

5 years ago

The combination of online process and personal interactions created a very simple and organize way in securing a loan. 

Jose Mendez J. 

on Birdeye

5 years ago

Communication was terrible and not on the forefront of the personal assigned. The only time there was any movement on my loan was when I would call, text or email and communicate with management. Felt my value was underrated, secondary and was not the priority. Great business thrive off customer service and not because they that is it the expectation but because great customer service spreads through word of mouth to get more customers, this was absolutely not the case. Subpar business service. 

Peter G. 

on Birdeye

5 years ago

The Penny Mac team was fantastic and I will always reach out to this company in the future for my mortgage needs. 

ZACHARY Z. 

on Birdeye

5 years ago

Lack of communication. Nothing was on time. Package wasn’t ready for our 6pm closing. Notary ended at 1030pm at night. Completely unprofessional from start to finish. 

Alvaro Torres P. 

on Birdeye

5 years ago

Mariely Delgado was great and she helped answer all my questions. Because of her I would recommend PennyMac. She made the difference. She was the best. She deserves a pay raise. 

Gerald S. 

on Birdeye

5 years ago

Easiest re-fi I ever experienced. Straight forward and painless. Thanks to all who made it possible. 

Joshua S. 

on Birdeye

5 years ago

Very easy process, all i really had to do was sign my name. 

Ladosha G. 

on Birdeye

5 years ago

Jordan, provided outstanding service. His communications and responsiveness, was superb.