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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My closing was rescheduled three times, every time my closing documents were wrong to include the closing dates that I actually signed. The amount that I had to bring to closing, which I was given multiple amounts, and it was still wrong when I closed. I had a certified check for more than I was supposed to bring. I just signed all of the documents and told them to keep the difference, I didn't care I just wanted to close on my loan.
Sirrena was very thorough and prompt will all communication.
ALL WENT GREAT
NA
Molly was excellent to work with. We ran into issues with getting responses from our loan officer. Several times we were told we would receive a call later that day or next day to never receive a call back. We would not get progress on the loan unless we called in and tracked down our loan officer.
Nicole was wonderful!! Always answered questions and calls promptly. She was very helpful in the process.
Clear communications. Automation sped the process and made it so there were few documents I needed to provide. Phone calls responded to timley and professionally. Great collaboration between loan initiation loan execution teams. Felt that John and PennyMac had my best interest in mind and worked to provide me with options that met my needs. Flexible. I am looking forward to working with PennyMac for years to come.
PennyMac made contact just about everyday and it was great. They were right there all the way through. Never had to worry if they had forgotten or if they were working on my new loan or not. I'm glad I decided to go with PennyMac.
We had a great experience with the loan officer. The title company is the one that dropped the ball three times! PennyMac did everything they coudld to make it right!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.