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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process with the MAC Team was amazing. Anna and David took care of us from the start. They answered our questions promptly and with patience. It was hard to believe that Pennymac was such a blarge company given the special attention they gave to us. My family will always be very grateful to them for thier superb service in getting us into our dream home. Great work guys and Thank you so much!!
The loan process was clear and was handled efficiently. I was always able to contact Liem with questions/concerns and he responded promptly.
The overall experience proved by Liem and team was smooth and stress less, which is the way it should be. Home loans can have a lengthy process, but Liem made It pleasant and professional experience to work with. Thanks again for a job well done.
My experience with PennyMac was way beyond my expectations. It began with a loan officer David who walked me through the process then handed me off to Liem who handled the processing. There were a few times I had questions about the loan and Liem was always available. For the final signing of documents they sent Niesha, a notary to my home and walked me through the signing of documents. Honestly it was the smoothest and quickest home loan process I have ever been through and from home.
even though Kami is a busy person, she made me feel like she would drop everything and take care of my needs right away. excellent!!!
Sirrena Thompson was amazing. PennyMac should consider giving her a raise and hiring more individuals like her. Everyone else we encountered was the opposite. The first individual we couldn't get ahold of after the first few calls. Then Brittany Barclay took months to get the loan prepared and completely ghosted us for over a week. I understand if she was sick. But then her manager should have taken over. We have never made a late payment, thanks to this experience we have due to Ms. Barclay.
No return calls or emails. If I didn’t reach out nothing was communicated. Left in the dark almost the entire process. When I finally do get her on the phone, asking for the same documents I sent before. Never aware of where we left off so I have to start over every time. Can’t leave voicemails because i will never get a call back, have to keep call until i get she picks up. This was the worst experience. This was not a 2 way communication. It was me constantly reaching out. Glad this is over.
I had a great experience refinancing through PennyMac. John and Lauren we awesome and there to answer all of my many questions. I would highly recommend them and PennyMac.
Service was fast. Customer service was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,326 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.