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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I liked how I was notified every step of the way.
Penny Mac has been so amazing and easy and not stressful ,great team and did amazing job
Overall painless process
Great service
Raveena was very professional. The timing of all this made communication difficult, but she was incredible over the phone, prompt in her followup emails, and clear about expectations. Would definitely do it all over again!
Responses to questions were vague. Very little follow through. Closing documents were not forwarded to the notary before the scheduled appointment and were received an hour after rescheduled time. All communication received was directly from the notary. The agent that was assigned my case did not follow up with myself of the title company to ensure everything was done on time. I would expect more accountability and a little appreciation for a return customer.
It took more than 80 days. The closing papers were wrong. Molly and Moe both helped as much as they seemed to be able to, and helped rectify the above issues and offered lender credits, but all in all, it was a frustrating process.
My closing costs went from -$392 to +462, huge surprise. I was told the title was a problem but my house is a new build, and I have been the title holder for over two years. What the problems were is unclear to me and not explained to my satisfaction. I would like clearer more precise communications that didn't make me feel as if I should have known this process. I signed on 8/1, it funded on 8/11. Collections was sending notices of overdue payments on my former loan. no I didn't like it.
The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,329 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.