PENNYMAC

DOMONIQUE P. 

on Birdeye

5 years ago

Towards the end of the process the communication could have better. 

Eric M. 

on Birdeye

5 years ago

Great company to finance with. After documents sent, communication was slower. Cal led the mac team and wouldn't give us answers. That's the only complaint I have. 

JOSEPH Y. 

on Birdeye

5 years ago

Loan officers were switched on my several times. It wasn't until I was assigned to Molly that I finally had someone who responded to me in a timely manner. I would not recommend PennyMac. 

Linda H. 

on Birdeye

5 years ago

1. Clearly the workload at your end is too much. I did not receive accurate or timely information. Emails were frequently left unanswered and phone calls were not returned. 2. Closing costs were to be rolled into the loan amount, which is how they were shown initially. However, partway through the process, documents provided showed amounts I needed to bring for closing. It took an inordinate amount of time to correct this error. Delays on your end pushed back my closing date and cost me money. 

DAVID Barnes I. 

on Birdeye

5 years ago

Great experience. Fast closing! Great communication. 

KIM F. 

on Birdeye

5 years ago

Great experience start to finish. 

Eric W. 

on Birdeye

5 years ago

Everything was extremely easy and quick. Ravens food a great job at calling to let us know how things were progressing even if there weren’t any big updates to tell. 

Winston W. 

on Birdeye

5 years ago

Being able to keep you as my loan servicer and not change to someone else for a great interest rate. 

CHASE B. 

on Birdeye

5 years ago

Penny Mac gave me a new outlook on financing homes! My first home loan with someone else was very difficult but this was painless! Thanks to Blen Alemu, Chris Porter and Aaron Hatfield, I never lost any sleep!