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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Leonard D.'s profile image
Leonard D. 
4 years ago

paper work got lost a few times, or expired to many times. Too many people handle the paper work. Andrew did his best to pass along the paper work. If Pennymac can't get the info from mortgage holder ask the homeowner if they can get the info from mortgage holder. Big problem you have is WAY TO MANY PENNYMAC EMPLOYEES, HANDLE THE PAPER WORK. Our loan refi took 85 days to complete, part was due to Wells Fargo, part was due to underwriter needing same info , I sent just days before. 

BJORN T.'s profile image
BJORN T. 
4 years ago

The company did right by my wife and I. There were discrepancies here and there but things were taken care of swiftly and accurately. Overall good experience. 

BRENT C.'s profile image
BRENT C. 
4 years ago

We had requested to not pay anything at closing, and were told that it would not be a problem. At closing, the very abrupt and moody lady who came to our house, very rudely said she needed me to make a copy of our ID's, not even asking if we had a way to make the copies! Then she said we needed to pay her $38.87. I told her what our specific request had been, and she said we would have to take it up with Penny Mac. I will likely not refinance in future...it's just too frustrating. 

Franklin P.'s profile image
Franklin P. 
4 years ago

Awesome experience... Delivered exactly what was promised.. 

PHILIP R.'s profile image
PHILIP R. 
4 years ago

It was good service albeit not entirely what was communicated up front. Overall, I'm satisfied with PennyMac. 

Jaime Sandoval E.'s profile image
Jaime Sandoval E. 
4 years ago

Excellent job from all of you 

Dustin P.'s profile image
Dustin P. 
4 years ago

Great! 

DAVID GREAR J.'s profile image
DAVID GREAR J. 
4 years ago

I was originally quoted a dollar amount for the refi. The next day that changed dramatically, about a 5000.00 swing. So I decided to have the the costs put into the loan. The day of the closing I was asked for 645.00 dollars because the closing team didn't figure the home owners properly, so that made me angry. 

RYAN J.'s profile image
RYAN J. 
4 years ago

The process was smooth and everyone was very responsive and knowledgeable. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.