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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Convenient online application to start the process, online document signing, and helpful loan processors to guide us along the way. We've previously refinanced before PennyMac, but this was the smoothest so far.
The M.A.C. Team made everything very easy and communicated with me regularly which made the closing go fast and easy.
All went well, and great customer service!
John Fayed our Loan Officer was good at the very beginning; but then never heard from him again. I constantly had to reach out for any updates. Would email paperwork and PennyMac would respond back a WEEK later never received. Sometimes even longer. Was told we were also getting back $2, 000. 00 at closing never received. Our closing costs were so......much more than what we were told in the beginning. We are just happy to be done with this Nightmare of service.
I was really pleased with the quick pace of the processing of our application.
Thank you for coming to my home. You’re very friendly and helpful Explaining my refinancing and thank you again
The process started out good with Thomas but once it left his hands there was little to no communication. There was no direct phone connection to the MAC team. Messages were left without response to the point that we had to contact Thomas to find out what was going on. We received an email that was not meant for us. We had to submit our credit check twice due to no fault of ours. We were told we were going to sign documents at the end of June and we didn’t sign until the end of July. We were
Several times I was requested the same documents. At closing day , there was a mistake in one of the documents, where it was stating that my loan was for a second home, and the only property I own is this condo. Called , send emails and never received a confirmation about the document discrepancy or someone to call me and explain the error.
Grea5 customer service. Easy process with quick turn around time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.