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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Perfectly strait forward process! Thank you PennyMac
They where very helpful.
I regularly had to track down Ammie for answers to my questions. When I did get answers, the follow up was often very different than Ammie had communicated. Paperwork was submitted and regularly requested a second or third time. Whenever I did get Ammie on the phone, she was short and borderline rude. My initial experience speaking with Affan was wonderful and incredibly helpful. I only wish that level of customer service was carried through once my refinance was moved under Ammie’s management.
I do realize that your company is very busy due to the extremely low interest rates, and have taken that into consideration throughout my ordeal. My experience was that whenever there was a problem, there was radio silence from my loan processor--not just Pache but also Nicholas. My calls and emails were not returned as they should be--and if they were, they were certainly not timely. It took 5 months to close what was supposed to be "the easiest type of refi" possible.
Even during Covid19. The whole experience from my initial call to the closing. Easy and worked and communication was prompt and answered. Thank you team pennymac.
Thanks.
The process went faster than I expected and smoother.they were very polite and forthright.was very pleased with the Outcome.I gave them five stars out of five
Great experience with the penny Mac team. Very helpful polite and caring during the whole process. Would definitely use them again in the future.
All the people I had contact with were pleasant, knowledgeable and helpful. I was kept informed throughout the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,700 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.