PENNYMAC

BOBBY S. 

on Birdeye

4 years ago

We were very pleased with Andrew and Tate they both was very patient and kind. Every time I text or would call Andrew with a question I always received a return contact from him.The whole loan process with Pennymac was very easy and we would recommend this financial business to anyone who needs help.They will walk you through everything with kindness. 

Mark H. 

on Birdeye

4 years ago

Some of the online default pieces could be clearer but your team was there to quickly clarify 

Korri H. 

on Birdeye

4 years ago

All my questions were answered clearly. The process was fast, easy and zero stress. All I had to do was sign my paperwork. They set up the notary to come to my house. I am always happy working with PennyMac. 

Jonathan W. 

on Birdeye

4 years ago

Dominic was outstanding!! Very knowledgeable and helpful. Ms. Lopez did not seem to understand the situation for our home being sold and it took over a week for her to catch on. We clearly communicated to her the house situation and for the first three phone calls she did not have a clear understanding of the loan particulars. It was late into the process with Ms. Lopez that she finally caught up and that caused delays in closing. 

Larry L. 

on Birdeye

4 years ago

Hi Penny Mac & Paulette Penny Mac Chain of command of Paulette Wiley loan processor - Paulette did a fabulous job with her restrictions of the world of Covid 19 and office work limited and be able to communicate with me weekly of Tuesday’s & Wednesday which was her best way . I am greatful Penny Mac has always done their best of put me in the highest level of customer service . I give Paulette a 100 percent of customer satisfaction from me she a wonderful person in all professional levels. 

Eva L. 

on Birdeye

4 years ago

Liem was WONDERFUL!! I would rather have documents requested twice and make sure they are received than not at all. He clearly communicated often with us which was GREATLY appreciated! Joshua Leatherman started the process and was fabulous as well. We had been with another company to start refinance and with NO progress. This was an efficient, clear and concise, process which was the best I have ever experienced!! Thank you so much for Liem and Joshua. they were the BEST!! Give them a raise!!! 

ALAIN G. 

on Birdeye

4 years ago

Most of my questions by Email were not answered. Although someone from Mymacteam told me to do not pay my mortgage on July, I was harassed by Penny mac officers because my monthly payment was not done. It was very stress-full. Only two days after the closing days I was told to sign the final documents, while I was in vacation. The good point was that the public notary was able to meet me at my vacation place.  

Elie I. 

on Birdeye

4 years ago

The team was very helpful and guided me along the way, making the experience seamless. Thank you for all the support. 

RYAN H. 

on Birdeye

4 years ago

Cheree was great! Very easy to communicate with, quick responses and very helpful. The issue was not with PennyMac or Cheree at ALL. It was with AmRock, the title company. They did not promptly communicate several important items (failed to schedule and communicate the notary in Monterey, failed to inform me of the signed documents they shipped, failed to communicate to the closing attorney about the shipped documents, this causing the attorney to have to re-do our entire closing).