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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,701 reviews
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Eric C.'s profile image
Eric C. 
on Birdeye

4 years ago

Communication, wasn’t getting updates every week. 

STEPHAN A.'s profile image
STEPHAN A. 
on Birdeye

4 years ago

Quick and easy 

Debra S.'s profile image
Debra S. 
on Birdeye

4 years ago

This is the third time that Penny MAC has serviced a home loan for me. All of the employees are friendly, informed and efficient. Jamie Wright was so prompt and helpful and the whole closing went through smoothly. The title agent was impressed with the documents and the timeliness . I recommend Penny MAC often. Just no negatives for me! 

Rochelle C.'s profile image
Rochelle C. 
on Birdeye

4 years ago

The entire refinance process was easy and quick. Everyone that I had contact with was helpful and pleasant. Thank you. 

Blanca O.'s profile image
Blanca O. 
on Birdeye

4 years ago

I went back to penny Mac for my second loan, because I had penny Mac for my first purchase, in both cases i have a very good experience with them, they are very professional and they are very friendly 

Francilien R.'s profile image
Francilien R. 
on Birdeye

4 years ago

The refinancing process went smoothly for me! It took just about a month from me submitting the application in Mid-July to mid-August closing! Granted an appraisal was not required, which could have taken a bit longer to schedule and complete. Both the loan officer Ryan Tang and a member of the m.a.c. Team, Lori Gibson were very professional and responsive throughout the refinancing process. Lori clearly explained the process and provided weekly status. Due to Covid-19,closed at home with Notary 

KEVIN D.'s profile image
KEVIN D. 
on Birdeye

4 years ago

Great service! 

KERRY B.'s profile image
KERRY B. 
on Birdeye

4 years ago

Easy process from beginning to end; kept me advised of the status of my refinance throughout the process. Ready to quickly answer any questions. Excellent customer service. 

TRACY K.'s profile image
TRACY K. 
on Birdeye

4 years ago

We have been a customer for over 5 years and went to refinance. They were informative, professional, and very helpful. The whole process was about 1 hour and we were able to close in 2 weeks! I am very pleased with this mortgage company. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,701 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.