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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank You PennyMac.
Communication. There was limited communication after the initial application. The issues only came at the end. I was never provided with a Loan Disclosure form to give final numbers. I was told two different "cash to close" numbers and when the notary FINALLY showed up at my home at 11pm, the number was different again. Again, i had no Loan Disclosure form to show the notary the inconsistencies in the numbers. Also, the closing was scheduled a week earlier and the notary no call/no showed.
Fast and accurate service
My amounts were incorrect at close. I had to call numerous times to get a resolution.
Smooth and easy process thanks to MR. Nicholas Guerrero for all the help.
The entire process was clear and concise. I was kept well-informed throughout. My claim agent, Nicole, was a pleasure to work with.
Customer Service Was Excellent
Sandra was awesome!!! She took good care of us, answered all of our questions and ensured our loan was processed on time!!! Excellent service!!!
After I went through the initial loan application process with Chris, I did not ever feel like I was the customer. I had to push to get information. I got requests from multiple people, including auto-generated emails that asked for things that I had already uploaded. It was not a fun experience for me. I appreciated that the loan was done in the time I wanted it to be done, but I feel like I had to do way too much leg work and pushing to make it happen.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,032 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.