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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy and pain free process overall and communication was on point.
All good😎👍🏼
I was switched from a loan advisor I had for a month that did not complete his tasks. Xavier tried and did do his best after receiving my loan information. I was asked for documents multiple times, sometimes three times for the same document. I want to commend Xavier. I believe the middle loan officer I was given messed up the whole process. But we are closed and funded now after three and a half months, so I am happy.
Expectations of communication weekly was conveyed but never occurred. We sent emails with no responses and we felt when speaking with the loan officer she was condescending and within her scripts more than taking care of the customer and understanding their expectations/needs. Should you want to discuss specifics, let us know.
First off, I legally change my name two years ago, it took multiple attempts to get Pennymac to acknowledge the name change documents and change my account. During the refi it became a mess, while most banks and institutions keep name changes on file, I was accused multiple times by the Penny Mac team that the real interest holder in my property was the guy with my old name. Or they kept wanting to add “my husband” to the refinance. I said multiple times I’m transgender.
She did a great job. She is friendly and really trying to help out.
I'm not sure how much of the issues are on PennyMac's end. I was struggling with communication from multiple parties, so it was difficult for me to get the information on what the hold ups were. I think that some of the delays were on the side of PennyMac processing, while others were on the side of the seller's agent, and more delays caused by the title company. Overall, it was a very unpleasant experienced, though I know it wasn't purely the fault of PennyMac. I would've liked more assistance.
Everything went so smoothly.
1. The timeliness of communication absolutely sucked. 2. Someone needs to answer the damn phone. 3. They should have followed up with the title company/mobile notary to make sure that someone would be there for my wife's signing. 4. Needless interruptions in my day. Multiple times I'd get a request for a document, and I would upload it. Hours later I would get a call asking if I had sent it. I would reply, "hours ago". They would reply, "oh, there it is". Do they ever look first?
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,703 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.