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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall, I had a very good experience. Faiza was EXTREMELY polite and helpful. There was some minor closing document inaccuracies (wrong address). The time difference between myself and Faiza was a little difficult with communicating a couple times, but still manageable (I work for a company that has sites across multiple time zones, including other countries, so I understand it’s part of the business). Ideally it would’ve been nice to have someone in the same time zone.
Very happy with the loan process and follow up to questions we had. We were kept updated during the process and closed on time.
PennyMac Refi was easy and fast.
Max was very professional and treated me very nice very nice To dealing with him.Had answer very promptly.
Penny Mac worked with me to find what I needed most. I received continous and prompt communication, answers to my questions and a friendly service. Thank you to Ignacio and Rachel.
Communication was terrible once our loan moved to Jason. He would promise to get things done. From our understanding it was not his department that dropped the ball- had us set up with wrong title company and then had our closing delayed by weeks. Who knows who fault it was?!? But that’s what we were told. We would call and at one time it took days to get a response. Even at closing our balance was supposed to be zeroed and we still owed the title company a check- to balance things. Disappointed
I had to call MANY times to speak with a loan officer. I was told I would get call back at specific times and did not. When i did get through I was placed on terminal hold several times. I usually hung up after 20 minutes of waiting. I was called to schedule my closing and scheduled. Then I was called a second time to schedule my closing the following day. I had already requested time of from work but i had to make a second request becuase I as told I could not close on the day requested.
From start to finish the process was super easy!
My MAC Team was absolutely amazing! Rachael was prompt in responding to all my questions; she was compassionate, patient, and made me feel at ease through the entire process. The team's prediction of the time frame initially presented was spot on. The close was a breeze; we finished in less than 30 minutes. The representative came to our home and respected our request to close outside. The process was seamless and I would definitely recommend PennyMac to those considering a refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,703 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.