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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thanks for making the refinancing process easy every step of the way.
Great Interaction Wonderful Communication.
It took 3 time to get everything correct not as much PennyMac as the closing company they work with.
No issues, everything explained, all questions answered in a professional courteous manner. Stress free experience.
This was the easiest refinance I have ever done.
As far communication it was on fridays which is last working day of the week and some doc were required within 48 hours . I think this should be done on monday so by the end of the week all back and forth of emails are completed. this is my only comment and for that reason some of my feedback ratings are low other than that Mr clyde and carmelita were on top of the process.
started loan in late Feb , did not get done intill July because of Covid ,was spoused to get a 700.00 credit from PM when I sold my other house and payed off PM , I don't know if I ever got it , just frustrating because of Covid.
Initially, the doc requirements weren’t clear. It would have been nice to have gotten an Upfront explanation of what qualified as ‘proof of Employment gap’, for ex, rather than waiting for me to ask for more info AFTER the docs I loaded were ignored. Also would have preferred to know all doc requirements at once instead of receiving Email requests separately. The processor was responsive to Qs and informative throughout the process, but her communication was impersonal and wasn’t ‘consultative’
The communication and team we worked were excellent. It took a lot longer than expected but the fact that my "team" was working from home. If I have anything negative to say is that it has taken a lot longer to get our checks than expected. Closed a week ago and still dont have funds. Caused a problem with bills that were supposed to be paid out of closing funds that were due on first. Had to pay them and now get refunds. Lot of extra work.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,029 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.