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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
May be more info on how the closing costs are calculated will help
The beginning of the process there was quick responses to my questions; appraisal, and different scenarios of mortgage amount. Towards the middle the same documents were requested 3 times and uploaded to the Esign portal 3 times. It was frustrating getting the same automated email. Towards the end of the refinancing after all documents were received the process went smoothly and fast. I was pleased with the results and satisfied with saving $300 a month on my mortgage. Thank you!
I was disappoint to be charge point for closing. I was discourage to lower payment with points, however I was charge high closing. I tried to email, call prior to signing documents with no follow up with team.
Process took longer than expected to close. Multiple emails on documents needed , which were unclear. Called Hermes and always got VM.
My original Mortgage was with Penny Mac. I have always paid my mortgage on time. I thought I would do my refi with my own mortgage co. I did a FHA streamline it was supposed to be quick and easy. Application completed may 5th didn't close till Aug 14th. I thought I wouldn't be charged or if so the fees would be lower. Not true had to bring cash to close. I lost more than I gained in my refi and all Penny Mac cared about was making money off of me. I feel taking advantage of. Will File a compl
The entire process was seamless and efficient. No back and forth requesting documents.
Molly was responsive and always answered any questions. The loan didn't close as fast as we had hoped, but it wasn't due to PennyMac, it was just a product of the times with record number of mortgages and refinances happening and the volume of work being done nationwide. The refinance process was super easy.
I was asked to provide the same document multiple times after I supplied it the first time it was requested. Also, received an email from a different individual requesting that document as well even after I submitted it. I would have liked an outlined email detailing who the final closing costs needed to be payable to and correct amount as both were different in the closing disclosures. I also sent an email to have a call as i had a question before my closing and never received a response.
Great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,703 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.