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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very good company! I have always used Pennymac
Nick Haggan is a mortgage loan saint. He was awesome from beginning to end. I am very happy.
Overall good experience with just a couple of issues along the way. Although the issues were not critical, they were still a little concerning. First I was told the loan would close in a week. Then a week later I was told that the title team forgot to do the paperwork for subrogation and closing had to be moved for an undetermined period. Thankfully it took about 2 additional weeks. Finally, PennyMac called my employer for employment verification without giving me a chance to warn the employer.
multiple emails from different people, hard to track and find communications due to this. Had to prompt followup to find out what was happening rather than getting live updates. otherwise o.k. would be better to have one single individual to communicate with. Friendly people but process needs improvement
I had a great experience with PennyMac in refinancing my home. Communication was excellent and the process went smoothly. I am extremely excited to have reduced my monthly house payment and will recuperate my loan costs in less than a year. Thank you PennyMac for the easy process and coming to my home for the closing process which took less than 30 minutes to sign all the documents!
Happy with the process
Dealing with Nathan Hoffman was a great experience! He was very professional and extremely responsive anytime I had questions!
It took over 2 months for our loan to close. I was made to feel it was our fault. I was told that the loan took so long because we didn't furnish the information needed. I replied to every request and email, some requests I emailed 4-5 times. This is our 3rd loan with Pennymac- the other 2 closed with no problems or worries. Owen Ekimoto and Sunnie were great. They would get any answers I needed.
Great customer service always take time to answer my request
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,300 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.