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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The overall experience and process was thorough and professional. The fact that Deion was always accessible was huge for me. I don't think I ever called and he wasn't available. Information was given, and questions answered. I did not feel like I was talking to a stranger! The only area I question is how long the total process took. I expected a shorter process. That is an area I think PennyMac can improve on. But time was not a factor for me and thoroughness was, and that was achieved! Taddaw!
Youu guys delay my closing by a few days into the next month just so you can charge me an extra $1030. Very dishonest and will never use you again
The total cost that was recorded on closing sheet was incorrect.
Quick, easy, painless. When we had questions they were answered almost immediately.
After filling out the applicationnonljnr, having you Call me, putting me on hold to wait for a an hour. If you call me you should be ready, not waste my time waiting for you.
Extremely difficult to get a hold of somebody to talk to. Anytime there was a question or issue, it required multiple days of phone calls before I was able even talk to a person or get answers. Email communication was very redundant. Seemed like staff was not communicating with each other.
Everything they said would happen, did. Smart people to work with.
We were on a little trip when this was being processed And when we were not able to make it home to sign the closing documents on the scheduled day it was easy to get it changed a couple of days. Thank you
Our process from start to finish were done in a few days. All paperwork needed was communicated on a timely matter.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,300 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.