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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience!
The beginning of the process has a lot of customer service and goes well. Once the process was started and I was locked in the Great customer service turned into telling me just enough to say there was communication. I was also not told I would need a witness at the mobile signing. Luckily the attorney told me when he called the evening before signing so I had to scramble to find someone.
They made everything very easy
Everything was smooth and I received an update via phone call every week.
They made it a great easy experience.
Thank you to Steven and Yester were great to speak to and work with for our Refinance with PennyMac!
I couldn't be happier with our experience with Anna Eng and Corey Halterman. My last loan with Pennymac involved more people. Which caused more duplicating. I love the new process with only 2 people,which I can't say enough about Anna Eng and Corey Haltermans customer service. The only disappointment I experienced,is that my spouse was not included in the deed. So we will have to add at our county clerk office which will cost us an additional 150.00. Jim and Toni Bigger
One thing I really really liked was I called Faiza Saleem four different times and she answered the phone every time and it did not go to voicemail. That saved me a ton of time not playing phone tag and she answered my question each time. This just does not happen this day and age with any business matter. I had to change my signing date and she answered on the first cell and took care of it ASAP . Thank you Faiza Keep up the good work and great customer service.
YOUR CLOSING TEAM NEEDS MORE TRAINING AND HAVE ACCURATE ANSWERS. LEARN TO LISTEN TO YOUR BORROWERS. Mr. Nick Bonifacio provided EXCELLENT SERVICES. He was very attentive and EVERYTHING he explained was very accurate and smooth process. However, when we got to the closing process was horrible. Ms. Hilda was very nice however I think she was overwhelmed with too many loans and need better training and assistance. Hope that another borrower don't experience this type of service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.