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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good experience *****
Fast and easy. Thank you PennyMac!
Experience was good. Hilda did a great job once we got moving on things. At first the process was difficult with the documents requested several times.
Loan officer who sold us the refinance did not explain any details re: closing costs, points, lender fee, etc. (with the exception of "I read you a disclosure that said all your costs would be rolled into the loan"). The closing statements were the first time we saw those details. As first time conventional loan borrowers I wish we had been given a more clear explanation of what we would be paying (even if it rolls into the loan). Hilda K provided excellent communication!
Our Loan Officer - Bailey Greene was outstanding right from the get-go, and he continued to engage when asked and when needed. Unfortunately, our original Loan Processor - Michael Peterson was clueless, and seemingly at every turn failed miserably to handle our loan processing. FORTUNATELY Sandra Benavidez was assigned to our loan and she honestly saved the day! She did her job conscientiously, and with integrity. She was a pleasure to work with! Bravo Sandra & Bailey!!
My loan officer was polite and answered all of my questions promptly. I felt like he cared and understood my concerns in understanding the loan process. Thankyou Mr. Liem Nguyen John Johnson
Liem was very difficult to deal with and often seemed to not understand or care about my questions and concerns. He told me that by paying off a specific credit card one week before closing would get me a better rate. After paying $1400 to pay off the card he told me he was wrong and that he couldn’t do anything. The entire point of refinancing for me and my family was to save money but instead we ended up paying off a card that was not pressing on our finances at all. EXTREMELY disappointed!
PennyMac was my previous lender. The process was smooth, took around 6 weeks. Customer Service is consistently superior. Natasha was very pleasant, professional and efficient.
Customer service on original refinance was awful. No communication and messed up my loan. John was great to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.