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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No
The customer service was extremely helpful and timely. They kept me informed every step of the way and although we are going through this Pandemic, they responded to my questions timely and professionally. This process from start to finish was quicker than I thought it would be. It was a painless experience that I would recommend to family and friends.
This was quick, easy, and as good an experience as I can imagine for refinancing my home
KEEP FOLKS LIKE ME INFORMED EVERY STEP OF THE WAY. I AM NOT COMPUTER LITERATE AND TRYING TO GET IN TOUCH WITH YOU PEOPLE WAS A PAIN. PASSWORD THIS AND PASSWORD THAT, CRIPS I THINK WHEN I GET TO HEAVEN, IF I GO THERE, I HOPE THERE IS NO PASSWORDS. OH, AND NO PHONES. TRYING TO GET IN TOUCH WITH YOU PEOPLE IS LIKE TRYING TO CALL THE WHITE HOUSE. NOT THAT I TRIED TO CALL THE WHITE HOUSE AND TELL THE PRESIDENT OF THIS GREAT COUNTRY WHAT A BEAUTIFUL WIFE HE HAS.,...... SHE IS BEAUTIFUL.
Xavier was very helpful
My closing was missed multiple times due failure of penny mac staff to follow up or review their work and poor communication. Start to finish, end of March to August. The processing of my loan application and loan documents basically only occurred due to repetitive prompting on my part of my loan team. 90% of communication occurred with my initiative, and I went multiple week without updates or request by my team.
It took much longer than expected from start to finish and I was asked for the same documents over and over (I’m assuming because of the delay). We had to follow up multiple times because there were gaps in communication and us not knowing what the updates were.
The process to refi with a lender you are already doing business with takes too long. I was expecting 2 weeks. After initial complication and pricing issues, it took 2 months. I feel that the rates for in house refi was too high because of standard fees that I felt were already apart of my original loan, and my have been reused.
Jacob was wonderful to work with. He communicated every step of the way and made everything very clear for us
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,807 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.