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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jennifer only returned one out of my three calls and never answered either of my emails. In that call, she told me "I had a missed call from this number, what do you need? " she hadn't even listened to my message and had no clue what I was inquiring about. Jennifer was hurried and acted very annoyed at any questions I had during the entirety of that conversation. I wish I had asked for my loan application to be reassigned to someone else.
I’ve refinanced two loans through PennyMac within two days of each other and the first loan was smooth and efficient and the people I worked with were great. The second loan not so much. The closing was delayed due to forms not being sent from the loan officer and twice was told a notary was scheduled to sign documents and was never scheduled. I had to call the notary myself to setup the meeting.
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We are glad we have our new loan.
Andrew was a consummate professional unlike whoever worked at servicelink who never returned any of my calls and could care less about my transaction. Sorry but Andrew at Pennymac was completely the opposite of that Michelle lady. Her attitude was absolute trash.
Nancy answered all my questions, returned my phone call in a timely manner. It has been a pleasure working with Art and Nancy.
Hilda was great!
This was the worst treatment that I have ever received! I paid over $900 in closing cost for my VA home loan. A VA home loan is not suppose to have me put a payment at closing. Elizabeth Bewen said she would fix it and call me back at closing and never did! I need my closing cost refunded and my appraisal. She kept changing my closing date without communicating with me or my realtor. I left emails and voicemails. I do not understand why someone still haven't called me. Please call 505-686-0223!!
Communication. Accuracy. Timeliness. Avoiding misleading information. The one positive thing I can comment on is the price. Had it not been for that I would have walked away months ago. Brock was good and helpful. Lana was fine and helpful. The rest of the company/process was a nightmare.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.