PENNYMAC

FEDERICO E. 

on Birdeye

5 years ago

Thank You PennyMac. 

Jeffrey H. 

on Birdeye

5 years ago

Communication. There was limited communication after the initial application. The issues only came at the end. I was never provided with a Loan Disclosure form to give final numbers. I was told two different "cash to close" numbers and when the notary FINALLY showed up at my home at 11pm, the number was different again. Again, i had no Loan Disclosure form to show the notary the inconsistencies in the numbers. Also, the closing was scheduled a week earlier and the notary no call/no showed. 

JUAN S. 

on Birdeye

5 years ago

Fast and accurate service 

Jessenia M. 

on Birdeye

5 years ago

My amounts were incorrect at close. I had to call numerous times to get a resolution. 

JOSE Amaya V. 

on Birdeye

5 years ago

Smooth and easy process thanks to MR. Nicholas Guerrero for all the help. 

CELIA G. 

on Birdeye

5 years ago

The entire process was clear and concise. I was kept well-informed throughout. My claim agent, Nicole, was a pleasure to work with. 

Andrew P. 

on Birdeye

5 years ago

Customer Service Was Excellent 

Geoffrey G. 

on Birdeye

5 years ago

Sandra was awesome!!! She took good care of us, answered all of our questions and ensured our loan was processed on time!!! Excellent service!!! 

Will A. 

on Birdeye

5 years ago

After I went through the initial loan application process with Chris, I did not ever feel like I was the customer. I had to push to get information. I got requests from multiple people, including auto-generated emails that asked for things that I had already uploaded. It was not a fun experience for me. I appreciated that the loan was done in the time I wanted it to be done, but I feel like I had to do way too much leg work and pushing to make it happen.