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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
always ready. always answering my questions. good communication and the process was done step by step
Great communication through the entire refi process. Very easy to upload documents through an online portal. Everyone I spoke to was friendly and answered any questions I had.
Process went well...
After I went through the initial loan application process with Chris, I did not ever feel like I was the customer. I had to push to get information. I got requests from multiple people, including auto-generated emails that asked for things that I had already uploaded. It was not a fun experience for me. I appreciated that the loan was done in the time I wanted it to be done, but I feel like I had to do way too much leg work and pushing to make it happen.
I was kept in the loop on what was going on all the time. didn't have to guess when something was going to happen, they let know in plenty of time
Jericha made this process a piece of cake. She kept me informed every step of the way and was very quick to answer all my questions. Paperwork was flawless. To take it a step further, Jericha was genuinely a nice person. She was very respectful and she was a model ambassador for PennyMac. I'd recommend PennyMac to everyone based on this experience. Way to go Jericha!
My experience was exceptional. Normally there is a certain level of anxiety and stress during a process as important as this. But the information was clear and then there was carlos and emails every step of the way. Ronsha did a great job. My fifth closing in our history, the best experience.
I was not told I needed cash to close for my second closing date (first missed because the documents I was told were ready, weren't ready) and it cost me $30 in wire transfer fees. Communication was sluggish and I was given conflicting information at least one time.
Very unprofessional. Wrong type of loan, wrong dates, spoke fast, bad attitude and never ever called back. Terrible experience. Would never recommend.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,805 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.