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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great, easy process!
Working with Molly Christmas, and the rest of the Penny Mac Team was a great experience. thank you all so much for the wonderful work you are all providing during these trying times. Thank You. Richard Trevino.
I think communication in time would have been better, also i had to call and inform that closing was postponed instead them telling me.
N/A
Had a great experience with penny Mac. Everyone was very helpful!
Great company to work with!
It was very hard to reach anyone either by phone or by email. My emails were not answered on one occasion at all. I was told it was “missed” which then delayed our signing and funding.
Emails requesting info and documents were not clear requiring me to call and follow-up multiple times to seek clarity. Closing process was horribly uncoordinated. I had to make 3 appointments in one week. First did not show up. Second canceled 1 hour prior to meeting due to missing documents. The entire process from start to finish could have been more seamless and the communication needs improvement.
The first part of the process went smoothly. Communication was frequent and good. When we got to the closing process things turned bad. Our first closing date was cancelled without notice or explanation. When we tried to inquire about what happened no one would respond. We finally got a second closing date scheduled and it did not happen either, also without explanation. We called numerous times and if we hadn't continued to call and call we probably would have never closed. Frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,018 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.