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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good
Penny Mac was on point with every aspect of the process! From start to finish 20 days! Thank You Timothy! Excellent Customer Service!!
Penny Mac was amazing! From start to finish. I can’t say that for the title company though.
N/A
My Mac team was great. Everything went as planned. Easy stress free...
Once Denny got involved, it went better, hence his high rating. Rock-star was Tiffany Lewis, starting things/stepping in repeatedly to correct process errors. Most irritating: the lack of inter-office communication; I received "boilerplate" notes from 5 different reps on the same thing: docs were needed, blah, blah, blah, ignoring Tiffany's work. Even got one 5 hours after Denny called and said we were done. PMac needs instant digital client file update capability to prevent this.
Closing needs improvement on signing documents. The sub contractor didn't show up on day they were suppose to.
The PennyMac representatives were knowledgeable, imparted information adequately and overall were pleasant and helpful.
It was a very easy process and when I had questions they were answered quickly. I had no problems at all with process and it was all done within 2 weeks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,802 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.