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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my first time refinancing and the PM team made everything very easy and clear from the beginning. They had my best interest in mind from the start and they exceeded my expectations during the entire process.
10
The loan funded considerably later than expected and our lock expired, although PennyMac did cover the cost of the new lock. Documentation was requested multiple times and the notary had to come to the house twice to get us to sign paperwork. Even then, a document was missed and we had to sign and send it via email. This gave us the impression that things weren't organized. The people we worked with were great, so the lower rating came from the perceived lack of process and delays.
After completing the initial application to refinance, we received very little communication. Emails were sent stating that our application was being processed, but we received these exact same emails for several weeks with only a change in date for further communication. We reached out several times via email with questions, but did not receive responses. Only when calling the direct line to our contact were we able to get any information. Communication was not prompt or professional.
Communication, organization and accuracy. Also lack of professionilsm from loan processing agents. Loan Officer was good but everyone else was a nightmare process. My refinance took 4 months and gave me sleepless nights and anxiety. I will not be referring PennyMac
I want to thank you for the excellent service , I will be referrng PennyMac to all of our friends.
Overall went smooth and everyone was helpful in explaining process and quick to fix any mistakes
Closing process was very quick and accurate. No issues. Very easy process
excellent!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,809 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.